All orders are shipped via United States Postal Service (USPS or UPS).
The Still Beauty currently ships to the 50 states and Puerto Rico.
We're working to take The Still Beauty international. Tag us @thestill_beauty and let us know where you live.
To estimate when a package will be delivered, this should help:
- Credit card authorization and address verification must be received prior to order processing, and may take up to 48 hours.
- Orders placed after 4 p.m (PST) will be shipped the following business day.
- Allow up to 48 hours for handling.
- All US orders over $50 qualify for free standard shipping
- Estimated delivery 5-7 business days up to 10 business days.
- Shipping confirmation email with tracking information provided
You will receive tracking information when your order is placed. If you need any help with your order, please contact email@example.com.
We want you to be happy with your purchase, and gladly accept returns within 30 days of date of purchase.
Please return your items in a shipping box and include all original packaging.
Include a copy of your packaging slip with your return. If you don’t have a packing slip, please include the following information with your return:
- Full Name
- Email address
- Telephone number
- The Still Beauty order confirmation number
- A note about why you’re returning the item(s)
Please contact firstname.lastname@example.org with any questions!
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 429 Bettencourt St, Sonoma CA 95476, United States.
To return your product, you should mail your product to: 429 Bettencourt St, Sonoma CA 95476, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.