Refund Policy

Returns
We want you to be happy with your purchase, and gladly accept returns within 30 days of date of purchase.

Please return your items in a shipping box and include all original packaging.

Include a copy of your packaging slip with your return. If you don’t have a packing slip, please include the following information with your return:

  • Full Name
  • Email address
  • Telephone number
  • The Still Beauty order confirmation number
  • A note about why you’re returning the item(s)

Please contact hello@thestillbeauty.com with any questions!

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@thestillbeauty.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@thestillbeauty.com and send your item to: 429 Bettencourt St, Sonoma CA 95476, United States.

Shipping
To return your product, you should mail your product to: 429 Bettencourt St, Sonoma CA 95476, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.